SMS open rates are 90%+. Solar customers, especially younger residential buyers, would rather text than call. Your CSR can't handle the phone and the inbox and the web chat at the same time. The AI can, and delivers the same qualification pitch across all three.
Traditional chatbots are decision-tree wizards. Customer types "hi," bot asks pre-scripted question A, customer types answer, bot branches to pre-scripted question B. Works for a tech support FAQ; fails on a solar qualification call because solar is never linear.
The AI understands the underlying conversation. A customer who starts on web chat at 2pm, continues by SMS at 6pm, and calls in at 9pm the next day is treated as one conversation across three touches. No repeating the qualification questions. No "sorry, could you tell me your roof orientation again?"
Inbound calls picked up in under two rings. Outbound callback within 90 seconds of a web form. Full conversation transcript written to CRM.
Inbound SMS answered within 2 minutes. Multi-turn qualification conversations. Opens at 90%+ rates. Works perfectly for mid-pipeline nurture.
Widget embedded on your site. Qualifies exactly like the voice AI. High-intent traffic captured the moment they're most curious.
Your free prototype handles all three channels by default. You test a web-chat-to-SMS-to-voice flow against your own ICP.